Privacy Policy
Open Door Performance Ltd are are committed to respecting and valuing the personal data of all of our customers and stakeholders.
Please read this privacy policy carefully as it provides important information about who we are, how and why we collect, store and use your personal data and how to contact us.
Who we are
Open Door Performance wellbeing, coaching and consultancy services to businesses and individual participants. Our registered address is 46 Harrowby Street, London, W1H5HT.
Our contact details: enquiry@opeendoorperformance.co.uk
Name: Open Door Performance
Email: enquiry@darkslateblue-mandrill-742058.hostingersite.com
The type of personal information we collect
We currently collect and process the following information:
- Personal identifiers, contacts and characteristics (such as: name, date of birth, address, contact details, job title, profession, employer or company name)
- Employee data
- Website user statistics
- Psychometric assessment results
- Special category data that is a sub-category of personal information, including client notes and provided by individuals with their consent.
We will use this personal information to communicate with you about your interest in workplace wellbeing programmes and to send you regular news and updates relating to workplace wellbeing. We won’t share your data with any third parties, nor will we use this to contact you about anything other than your workplace wellbeing programme.
All personal data that we process is processed by our staff in the UK however for the purposes of IT hosting and maintenance this information is stored on the MailChimp server which is based in the US. No additional 3rd parties have access to your personal data unless the law allows them to do so.
Your personal information will be stored unless you contact us to ask to be removed. Please contact enquiry@darkslateblue-mandrill-742058.hostingersite.com to request to have your data deleted, at any time.
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
- Coaching and consultancy contracting and agreements
- To receive updates and information through our newsletters
- To facilitate direct coaching sessions or consultation meetings and workshops
- Completion of psychometrics and assessments
- For billing purposes. We do not hold any bank or credit card information.
We also receive personal information directly, from the following sources in the following scenarios:
- From employers where services are procured by the employer rather than the individual
- From third party companies if work is subcontracted to us.
We use the information that you have given us in order to:
- Manage and administrate the provision of direct services including coaching, psychometric assessments, consultancy and workshops to individuals and/or organisations (please note that we require your personal data in order to enter into a contract with you)
- Settle disputes or to provide customer support
- Communicate with you about appointments and for the provision and billing of services
- Let you know about a change to current services
- Contact you to gain feedback for the development and audit of our services
- Marketing purposes, such as newsletters and testimonials, where specific consent has been received
- Keep records for the purpose of our legitimate interests and to improve services, if those legitimate interests are not overridden by your rights or interests
- In an anonymous format for research purposes
Employees and Associates who work with us will have access to your data when it is required to deliver the service and to allow them to carry out their duties effectively.
We may sometimes contract with third parties to supply products and services to you on our behalf. In some cases, the third parties may require access to some or all of your data. Where any of your data is required for such a purpose, we will take all reasonable steps to ensure that your data will be handled safely and securely.
We will sometimes contract with third parties to administer psychometric tools. Where your data is required to provide services to administer psychometric tools, we will notify you and gain consent prior to sharing your personal information with these third parties and only use to the extent necessary to perform these services. If your personal information is transferred outside of the UK, we will ensure that this is agreed in our contract with you and that the level of protection provided is sufficient to meet the requirements of GDPR.
Under the General Data Protection Regulation (GDPR), the lawful basis we rely on for processing this information is:
- Your consent. You are able to remove your consent at any time. You can do this by contacting Open Door Performance at enquiry@darkslateblue-mandrill-742058.hostingersite.com
- We have a contractual obligation
- We have a legitimate interest
How we store your personal information
We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. To comply with legal and regulatory requirements, we may keep some information, such as contracts, book-keeping records and invoices, for up to 6 years before being disposed of in a secure way.
Your information is securely stored primarily at the registered address.
No paper records containing personal information are held for more than 30 business days and are then permanently destroyed via shredding.
All electronic information stored is password protected and is accessed by authorised employees only. Electronic records are retained for a maximum of 3 years and permanently deleted after this period, including all back-ups or background storage.
We keep personal identifiers, contacts and characteristics (for example, name, contact details, employer or company name) indefinitely for marketing purposes where consent has been given. You can withdraw consent at any time.
To comply with laws, we may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to respond to legal process or to government requests; enforce agreements, terms and policies; or to prevent harm to self or others.
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us at enquiry@darkslateblue-mandrill-742058.hostingersite.com if you wish to make a request.
Your personal information will only be used for the specific reasons for which you submitted it to us and will be covered by GDPR processes associated with this privacy policy.
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at equiry@darkslateblue-mandrill-742058.hostingersite.comenquiry@darkslateblue-mandrill-742058.hostingersite.com
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
