Privacy Policy

Open Door Performance Ltd are are committed to respecting and valuing the personal data of all of our customers and stakeholders. 
Please read this privacy policy carefully as it provides important information about who we are, how and why we collect, store and use your personal data and how to contact us.

Who we are

Open Door Performance wellbeing, coaching and consultancy services to businesses and individual participants. Our registered address is 46 Harrowby Street, London, W1H5HT.

Our contact details: enquiry@opeendoorperformance.co.uk

Name: Open Door Performance

Email: enquiry@opendoorperformance.co.uk

The type of personal information we collect

We currently collect and process the following information:

We will use this personal information to communicate with you about your interest in workplace wellbeing programmes and to send you regular news and updates relating to workplace wellbeing. We won’t share your data with any third parties, nor will we use this to contact you about anything other than your workplace wellbeing programme.

All personal data that we process is processed by our staff in the UK however for the purposes of IT hosting and maintenance this information is stored on the MailChimp server which is based in the US. No additional 3rd parties have access to your personal data unless the law allows them to do so. 

Your personal information will be stored unless you contact us to ask to be removed. Please contact  enquiry@opendoorperformance.co.uk to request to have your data deleted, at any time.

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

We also receive personal information directly, from the following sources in the following scenarios:

We use the information that you have given us in order to:

Employees and Associates who work with us will have access to your data when it is required to deliver the service and to allow them to carry out their duties effectively.

We may sometimes contract with third parties to supply products and services to you on our behalf. In some cases, the third parties may require access to some or all of your data. Where any of your data is required for such a purpose, we will take all reasonable steps to ensure that your data will be handled safely and securely. 

We will sometimes contract with third parties to administer psychometric tools. Where your data is required to provide services to administer psychometric tools, we will notify you and gain consent prior to sharing your personal information with these third parties and only use to the extent necessary to perform these services. If your personal information is transferred outside of the UK, we will ensure that this is agreed in our contract with you and that the level of protection provided is sufficient to meet the requirements of GDPR.

Under the General Data Protection Regulation (GDPR), the lawful basis we rely on for processing this information is:

How we store your personal information 

We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected.  To comply with legal and regulatory requirements, we may keep some information, such as contracts, book-keeping records and invoices, for up to 6 years before being disposed of in a secure way. 

Your information is securely stored primarily at the registered address. 

No paper records containing personal information are held for more than 30 business days and are then permanently destroyed via shredding. 

All electronic information stored is password protected and is accessed by authorised employees only. Electronic records are retained for a maximum of 3 years and permanently deleted after this period, including all back-ups or background storage.

We keep personal identifiers, contacts and characteristics (for example, name, contact details, employer or company name) indefinitely for marketing purposes where consent has been given. You can withdraw consent at any time. 

To comply with laws, we may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to respond to legal process or to government requests; enforce agreements, terms and policies; or to prevent harm to self or others.

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information. 

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances. 

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances. 

Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us at enquiry@opendoorperformance.co.uk if you wish to make a request.

Your personal information will only be used for the specific reasons for which you submitted it to us and will be covered by GDPR processes associated with this privacy policy.  

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at equiry@opendoorperformance.co.ukenquiry@opendoorperformance.co.uk

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:            
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk